• Chapter 1: Introduction and Identification

    • Introduction to BPM

      • What is a process?
      • What is business process management?
      • What do we do if weA don’t meet our performance targets?
      • What is the value of BPM?
      • BPM and related disciplines
      • The BPM lifecycle
      • Roles in the BPM lifecycle
      • Course structure
      • Topic summary and further study
    • Process identification

      • What is process identification?
      • Components of a process architecture
      • Process scoping: Horizontal
      • Process scoping: Vertical
      • Designation via reference models
      • Process prioritisation
      • Topic summary and further study
  • Chapter 2: Process Discovery

    • Overview

    • Basic process modeling

      • Why process modelling?
      • Purposes of process modelling
      • Very basic process modelling
      • Branching and merging: XOR and AND gateways
      • Branching and merging: OR gateways
      • Rework and repetition
      • How we model
      • Information artefacts
      • Resources
      • Exchanging information between business parties
      • Topic summary and further reading
    • Advaced process modelling

      • Process decomposition
      • Process reuse
      • Handling events
      • Racing events
      • Handling exceptions
      • Non-interrupting events
      • Topic summary and further reading
  • Chapter 3: Process Analysis

    • Overview

    • Qualitative process analysis

      • Value-added analysis
      • Example: Value-added analysis
      • Waste analysis: Move
      • Waste analysis: Hold
      • Waste analysis: Overdo
      • Example: Waste analysis
      • Issue register
      • Root cause analysis
    • Quantitavie process analysis
      • Introduction to quantitative analysis
      • Performance measures: Time, cost and quality
      • Introduction to flow analysis
      • Example: Flow analysis
      • Introduction to process simulation
      • Defining a process simulation scenario
      • Process simulation tools
      • Demo: Simulation in BIMP
      • Topic summary and further reading
  • Chapter 4: Process Redesign

    • Overview

    • Transforative process redesign

      • What is redesign?
      • Overview of redesign approaches
      • Process Model Canvas
      • Example: Process Model Canvas
      • Introduction to Business Process Reengineering (BPR)
      • Case study: Ford
      • BPR principles 1 and 2
      • BPR principles 3 and 4
      • Example: BPR
      • Topic summary and further reading
    • Transactional process redesign

      • Introduction to redesign heuristics
      • Redesign heuristics 1 and 2
      • Redesign heuristic 3
      • Redesign heuristics 4 and 5
      • Redesign heuristics 6 and 7
      • Redesign heuristic 8
      • Redesign heuristic 9
      • Example: Heuristics
      • Prioritising redesign options
      • Topic summary and further reading
  • Chapter 5: Process Automation

    • Overview

    • Process automation 1

      • What is process automation?
      • Case study: Danske Bank
      • How is process automation achieved?
      • Stepwise method to automation: Step 1
      • Stepwise method to automation: Step 2
      • Stepwise method to automation: Steps 3 and 4
      • Stepwise method to automation: Step 5
      • Topic summary and further reading
    • Process automation 2

      • BPM systems: Process automation technology
      • Architecture of a BPM system
      • Overview of the BPMS market
      • Demo: One-step automated process in Bizagi
      • Demo: Two-step automated process in Bizagi
      • Topic summary and further reading
  • Chapter 6: Process Monitoring and conclusions

    • Overview

    • Process monitoring and controlling

      • What is process monitoring and controlling?
      • Process dashboards
      • Process mining
      • Structure of event logs
      • Automated process discovery: Alpha Miner
      • Automated process discovery: Heuristics Miner
      • Automated process discovery: Fuzzy Miner
      • Case study: Suncorp
      • Demo: Process mining in Disco
      • Process mining methodology
      • Topic summary and further reading
    • Beyond the BPM lifecycle

      • Course summary
      • Beyond the BPM lifecycle
      • Final words of wisdom